On Thursday, November 10, 2016 the annual Awards of Excellence Reception was held to celebrate those with special industry achievements. Shelby/Mansfield KOA received the Medium Park of the Year Award at the event – presented to a park that delivers an extraordinary guest experience as a result of all-around excellence in operations, professionalism, marketing, customer service, and industry involvement. They go the extra mile for their guests and the industry.
Shelby/Mansfield KOA has taught their staff the importance of work ethic, guest engagement, and creating a 5-star experience. Their guests are treated to a wide range of amenities and activities such as a heated pool, electric spray boats, theme weekends, and pedal karts. This park truly strives every year to be a better park than the year before.
This is Shelby/Mansfield KOA’s fifth time winning this prestigious award.
KOA Founder’s Award
Kampgrounds of America, Inc. recently honored Shelby/ Mansfield KOA with the Founder’s Award for their outstanding camper guest service. The KOA Founder’s Award relies on feedback from campers at the KOA Kampgrounds.
The Founder’s Award is presented to a KOA Kampground owner based on their high level of customer service and for their ability to meet their camping guests’ expectations. This award relies solely on feedback from campers through annual surveys to measure guests’ experience while staying at their campground. To achieve a Founder’s award, the campground must score high in all areas of customer service, campground facilities, cleanliness and overall value.
KOA President’s Award
For the past four years, Garry and Vicki Cole and their great staff have achieved the President’s Award. This award is given to KOA Kampgrounds that received exceptional scores on their quality assurance facilities review, for being a positive part to the KOA system, and for receiving high scores on their annual camper survey.
2014 Perfect KOA Quality Review Score
Of all the KOA Kampgrounds, less than 2% receive a perfect score on their annual Quality Review. Because of our special staff, and the support of our campers, the Shelby/Mansfield KOA Resort achieved this in 2011, 2013 & 2014!. Thank you all!
2013 Medium Park of the Year Award
ARVC Chairman’s Award Winner 2012 Garry Cole was presented the ARVC (National Association of RV Parks and Campgrounds) Chairman’s Award for 2012 by ARVC Chairman, Rob Shutter at the ARVC National Convention in Las Vegas, NV. His generosity of spirit, his dedication and his support for the industry is appreciated by all those he touches and in the many hours of volunteer work he has given for ARVC.
Woodall’s: 5W 5W Explanation
Trailer Life: 9/10*/10 Explanation
Wheelers: 5 Star Explanation
2010-2011 KOA “We Are Family” Award
We are excited about having the honor of receiving the “We Are Family” Award by the KOA Owners Association. As stated by the nominator; “I don’t think I’ve ever seen a new franchisee get so involved in our system and be so influential with both our home office staff and with their fellow franchisees. They have taken a leadership role in both the KOA Owners Association, KOA, and the larger camping system with their involvement in ARVC (National Association of RV Parks and Campgrounds).” Garry served 2 terms on the Owners Association board and Vicki is currently serving as President of the Owners Association board.
KOA 2008 Franchisee of the Year Award and ARVC (National Association of RV Parks & Campgrounds) 2007/2008 Medium-Sized Campground of the Year
ARVC Direct Mail Promotion of the Year 2006
The National Association of RV Parks & Campgrounds (ARVC) presented Shelby/Mansfield KOA with Honorable Mention for their “Kamping News” 2006 edition.
ARVC Park of the Year Award
The Shelby/Mansfield KOA has been named “Park of the Year for 2004/2005” by the National Association of RV Parks & Campgrounds (ARVC). This is the highest award given by ARVC and it is judged on National Directory Ratings, Operations Excellence, Community Service, Association Involvement, Park Promotions, Management Skills, Education, and Employee Training Techniques. They were chosen from over 3,900 parks for this highest award.